Update on Vancouver Olympic Bus Network fail

Last e-mail in the previous chain:

On 12/3/09 7:55 PM, “Neal Jennings” wrote:

Thank you Jennifer. VANOC never fails to disappoint…

On Fri, Dec 4, 2009 at 1:56 PM, Jennifer wrote:

Hello Neal,

I would like to personally follow up with you regarding your tickets for 2 events in 1 day for the Olympic Bus Network. I apologize for the confusion, but I did check with our operational team in Vancouver as far as the ramifications of purchasing 2 OBN tickets with the intention of using each one way. Good news is that to provide higher service levels to customers who are needing this feature, you will be able to book both of these tickets.

Obviously, Whistler Creekside will be available to purchase quite shortly and the other launch dates are listed on our website. If you are attending an event at WC, you may book that and the next event (should it be the last of the day) can be purchased when that venue is available. Please bear in mind that you will have to book for the same area as your departure hub or make arrangements to get back to that hub.

I hope this was helpful and should you require further assistance, please feel free to contact us.

Best wishes for a wonderful Olympic season.

Sincerely,

Jennifer Smith

On 12/4/09 2:10 PM, “Neal Jennings” wrote:

Thank you Jennifer – I appreciate you following up. I apologise if I was harsh earlier, I recognize you’re only doing your job, even if that job is to respond to concerns about poorly planned and communicated bus service. I’m still disappointed that I have to buy two sets of return tickets for one return bus ride (especially given that it will count twice towards your capacity, which as I recall is quite limited), but this is still a more affordable option than the alternative of private coach services.

Can you let me know what time of day the tickets become available for each day? I only see a generic date. I suspect they’ll sell out quickly – or at least the good times will. I will initially be travelling to Whistler Olympic Park and returning from The Whistler Sliding Centre.

Thanks again,

Neal

On Fri, Dec 4, 2009 at 4:03 PM, Jennifer wrote:

Neal,

All tickets for each launch date are available at 11am PST. The dates for the venues are as follows:

WOP: 12/9
WSC: 12/7

Thank you,
Jennifer

December 4, 2009 4:12 PM From Me To: Jennifer

Thank you Jennifer.

MORAL OF THIS STORY??

If you ask enough questions and display your dissatisfaction with a horribly-run enterprise, you’ll be given the opportunity to pay twice for the same service! What a treat!

#FML

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